Refund Policy

Return & refund policy

At aineyi we want you to be happy with your purchase. Please check product pages carefully for size, colour, and style before ordering. This policy explains how returns and refunds work.

Returns

You may return eligible items within 30 days of delivery. To qualify:

Items must be unworn, unwashed, and in original condition with original tags and packaging.
Include your order number / proof of purchase.
If an item arrives damaged or defective, describe the issue and, if possible, send photos.

Some items are not returnable, including:

Intimate apparel such as panties, and custom or handmade items.
Clearance items, or items bought with gift cards or store credit.
Items that are stained, scented, deformed, or returned in damaged packaging.

To start a return, contact us at dkai67006@gmail.com or via our Contact page with your order number and reason. We will confirm eligibility and share return instructions / warehouse address.

Refunds

Quality issues (for example split seams, faulty elastic, or broken fastenings): we will work to make it right. In clear defect cases we may offer a full refund without requiring you to ship the item back.
Change of mind (eligible items only): you may return the item for a full product refund if you pay return shipping, or ask about a partial refund (typically 20%–50% of the item price) if you keep the item—whichever we agree with you in writing.
Defective items bought on clearance or promotion may still qualify for a refund as above.

After we receive and inspect a return, we will email you about approval or rejection. Approved refunds go back to your original payment method. Timing depends on your bank or card issuer (often about 5–7 business days after we process the refund).

Original outbound shipping is non-refundable. If a refund is issued after a customer-paid return, return shipping costs are the customer’s responsibility (and may be deducted if we arranged the label).

Cancellations

Full-priced orders may be cancelled within 60 minutes of placement if they have not already shipped. Contact us immediately.

Exchanges

Within 60 minutes of payment, contact us if you need a different size or style so we can help before the order ships. After delivery, contact us within 7 business days and we will suggest the best option (return/refund or exchange where available). Defective or damaged items: we will replace or refund as appropriate.

Shipping costs on returns

All original shipping fees are non-refundable.
Return shipping is paid by the customer unless we confirm otherwise for a defect we caused.
For items over $10, use a tracked shipping service when returning.

Parcel marked delivered but not received

Contact

Email dkai67006@gmail.com (Mon–Fri). We aim to respond within one business day. aineyi’s decision under this policy is final in cases of conflict or misuse.

This checkout Refund policy is aligned with our storefront Returns page (30-day window, unworn with tags, contact us to start a return, refund to original payment method after inspection).